Added: Dex Crayton - Date: 09.04.2022 10:59 - Views: 20935 - Clicks: 4131
In business for over 30 years and named a Most Admired Company by Fortune for six years, Kindred Healthcare is the largest diversified provider of post-acute care services in the United States. From transitional care hospitals, rehab services and nursing homes to home health services and hospice, Kindred helps patients recover to their fullest by providing care in the setting that best meets their needs. Ineager to better connect with their customer base, Kindred opened a pilot contact center in Cleveland to see what kind of traction it would have.
When the pilot was declared successful and the call center was set to expand its operations, it was clear that in addition to offering customers the options of calling or ing their questions, live chat was a must-have channel for effective communication. A custom-branded user interface, pre-chat and post-chat surveys and canned messages facilitated acclimation to the system for both staff and customers. And as an administrator, he holds the reins on adding new users and adjusting messaging for canned responses and surveys, as needed.
Customers can now connect with a registered nurse around the clock, and although call center agents cannot answer medical questions or make diagnoses, they are providing much-needed guidance and peace of mind for individuals who are making tough decisions about their own health or the health of a family member. We are here for our customers when they need us.
Long-term care decisions are not easy, but with a full-service contact center backed by a round-the-clock chat service, patients can breathe a little easier knowing a knowledgeable and compassionate advocate is just a click away. When you or a loved one require services beyond what a hospital can offer, there are often questions that keep you up at night.Looking for a kindred chat free
email: [email protected] - phone:(313) 471-7307 x 7887
One Book, One Trenton: Kindred Fireside Chat